The European Technology Chamber is a registered NGO that enables European companies to use their technologies for the benefit of Europe and mankind - following our vision "Technology obliges". As Europe’s leading tech network, we are constantly enlarging our team to serve our network even better.
We are currently building our team and now searching for
Customer Satisfaction Specialist – German Speaking (m/f/d) - 100% Remote
Your daily tasks:
- Act as the main point of contact for clients, ensuring prompt and professional communication to address inquiries, feedback, and concerns.
- Conduct regular check-ins with clients to gauge satisfaction levels, collect feedback, and identify areas for improvement.
- Collaborate with internal teams, including project managers and engineers, to ensure client expectations are not only met but exceeded throughout the project lifecycle.
- Develop and execute strategies aimed at enhancing client satisfaction and fostering loyalty, such as organizing client appreciation events, conducting surveys, and implementing personalized follow-up initiatives.
- Monitor project progress and client interactions to proactively identify and resolve any issues or challenges that may arise, ensuring a smooth client experience.
- Maintain accurate records of client communications, feedback, and interactions using CRM software or other tracking tools, and generate regular reports as required.
- Coordinate with the marketing team to showcase client success stories, testimonials, and case studies that demonstrate the value proposition of our company.
What we are looking for:
- Bachelor's degree in business administration, marketing, engineering, or a related field.
- 3-5 years of experience in client relationship management, customer service, or a related role, preferably within the engineering consulting industry.
- Proficiency in both written and verbal communication in German at C1 level or higher.
- Demonstrated track record of effectively managing client relationships and delivering exceptional customer service.
- Strong German communication skills, with the ability to interact effectively with clients, colleagues, and stakeholders at all levels.C1 or higher
- Excellent problem-solving abilities and a proactive approach to addressing client needs and concerns.
- Detail-oriented with strong organizational skills and the ability to manage multiple priorities simultaneously.
- Proficiency in CRM software and Microsoft Office suite.
We offer:
We stand for the vision of a better and more sustainable world - hand in hand with European technology companies. With the personalities who are active in our organization worldwide, you create a great network and inspiration for your daily work - also for your personal future. So you get the chance to grow with us and the whole EU Tech Chamber.
Our offer is a role in a fast-moving international organization. If you are looking for an activity with meaning and real impact in a fast growing and truly international organization, apply now with your resume.
